Scribe Series: Assessment & Plan

Just like with everything else in medical writing, your Medical Decision Making (MDM) and assessment and plan will be different depending on your specialty and your provider’s preferences. I will try to walk you through how to go about writing this as a scribe. Ideally, your provider should be dictating this to you OR you should be taking the information that the provider relayed to the patient in the room and using it as your plan. As you improve as a scribe and understand your specialty more, your provider may have you write you own or at least start it on your own. Ultimately, the information should be coming from your provider!

What is an MDM/Assessment & Plan?

Well, by now you should be familiar with the SOAP note format. It is the easiest way to chart; and by easy I mean it makes the most sense to the most people. MDM and assessment and plan fit into the A&P section of the SOAP format.

Assessment (A) are the diagnoses or differential diagnoses that you are trying to rule out. In general, students are encouraged to list their differentials. Attendings with enough experience usually list what they are billing them for as the diagnosis in their assessment. If they are unsure of the diagnosis yet, they will put symptoms with a differential to work through.

The plan (P) is what you intend to do to narrow down the differential, treatment, and any counseling/education you give to your patient. This is a snapshot of what you are doing/intend to do so when you look back at the chart you can see what you’ve done and why. Most providers also give some sort of medical reasoning in with their plan to remind them what they were thinking of when they see the patient again; but not always.

MDM or Medical Decision Making is a combination of both. I saw this the most within the ER notes I was writing. They would write the MDM and discuss why they ruled a diagnosis in or out (reasoning behind their differential), important things they found on labs, and a brief recap of their pertinent HPI and PE. It was an explanation as to how they arrived at their diagnosis. It can also touch upon how the patient’s course was during the ER stay, so they have some reasoning to show why they discharged them, admitted them for observation, or had them admitted to the floor. Usually in my ER charts I would have a course section above the MDM, where many timestamped events were noted. It served as a snapshot to show what was done/why something was ordered/consults that were placed/advice given on consults/etc. That way, your MDM would just be about medical reasoning.

Then usually under the MDM in those cases you would have a diagnosis/assessment line. Here you would place your definitive diagnoses; since you had a paragraph or more above it going through your differentials and medical decision making.

Examples:

There are literally so many ways I have written these. It’s almost going to be difficult to provide a good way to break it down for you! But I will try my best.

The way I learned in medical school is as follows:

Assessment should be a one line containing the restatement of the patient’s name, age, and chief complaint. It should be followed by the differential diagnoses (which can usually be in bullet or number format) of what the patient’s symptoms may most likely be. Additionally, you would add any chronic diseases or pertinent history that you can count as a diagnosis.

The plan includes what you intend to obtain/do/counseling for the patient. For example:

Assessment: Patient is a 39 y/o M presenting with SOB. DDX include:
- asthma exacerbation
- pneumonia
- bronchitis
- H/o uncontrolled asthma 
- current smoker

Plan:
- albuterol nebulizer treatments q4 hours for 24 hours at home
- oral steroids
- CXR
- CBC, CMP, ABG

Now, this is a great way to teach students. It is also useful in settings such as internal medicine, family medicine, peds, etc where you are taking care of the patient’s chronic conditions. It can also be helpful in an inpatient setting where you are following the patient over several days. HOWEVER, it is not always used this way.

In the ER setting, as noted above, I would typically use the MDM method. It would look like the following:

MDM: Patient is a 39 y/o M with a h/o uncontrolled asthma and is a current smoker, presenting with SOB, wheezing, and a pulse ox of 88% upon presentation. On exam, he was noted to have inspiratory and expiratory wheezing bilaterally and decreased breath sounds on the L base, tripoding, and was in acute respiratory distress. His VS revealed tachycardia at a HR of 110 and hypoxia with a pulse ox around 88% on RA. He was immediately placed on a nasal cannula with slight improvement to 90%, and was later placed on a non-rebreather with his highest oxygenation at 92%. CXR revealed a patchy infiltrate to his L base. He was given a course of IV steroids, started on IV antibiotics, and given several nebulized albuterol treatments. Patient had some improvement in his symptoms post nebulizer treatments. He was admitted to pulmonology, Dr. Star, for further management. 

Diagnosis: 1. Pneumonia 2. Hypoxia 3. Uncontrolled asthma, likely exacerbation 4. Current smoker

Disposition: Admitted

Here, you can see the thinking behind why we did what we did. In more complicated cases, you would have several differential diagnoses that you would show you ruled in or out. For this one, the treatment/evaluation was more forward.

Now, a lot of times an MDM will show up in a different format. It will appear like a separate A&P, but essentially be a full MDM. I have seen this in internal medicine look something like this:

1. Diagnosis. talk about it. Why you are ordering labs, why you are concerned, and what you talked about with the patient and any at home things they need to do.
2. Next diagnosis. Same thing
3. Next diagnosis. You get the idea

Again, I used this a lot in my internal medicine and family medicine clinics as a scribe. That way, the A&P were together in one place and anyone reading the chart (but more likely the original physician who read it back before seeing them again) could see their diagnosis, their differential in why they were concerned, what they ordered or next steps in ordering, and what they told the patient. That way, they knew exactly what they were thinking and what was relayed to the patient.

See in medical school, they like things nice and neat. They want you to be complete, but don’t want things to be a mess. The way they taught us all the way up above at the start of this post makes things uniform. Especially since people in the first two years have varying degrees of previous exposure to writing notes.

HOWEVER, the internal medicine version I just mentioned is much more inclusive of everything. And as a scribe, it helped me lump in why we were doing things for which diagnosis. It also helped me learn some at home/plan things that were typically involved with each diagnosis. You start learning what labs, imaging, and at home changes the patient needs to do for what types of diagnoses. One, you learn which will always help you. Two, when you start hearing the spiel for the next patient or for patients down the line, you know where you are going to put that information in the chart and what diagnosis it should go with!

Now, this example probably wouldn’t be as well suited for an outpatient visit. So I’ll try another one in this format.

 1. Elevated blood pressure. Patient has had two office recordings of elevated blood pressures. This was discussed today in office. At this time, he does not meet criteria for HTN, however we have discussed obtaining a BP cuff for home, or going to a local CVS/Walgreens/Walmart to regularly check his pressures. If he obtains one for home, discussed having a nurse visit to make sure it is properly calibrated. If he is using a store, discussed the importance of using the same cuff from the same store to obtain accurate readings. We will review his readings upon his follow up visit. Behavioral modifications such as walking more, or starting more exercise/activity, increasing his water intake over sodas/teas/sugary drinks, and lowering his salt intake discussed and patient given high blood pressure handout. All questions/concerns addressed. 

2. Pre-diabetes. Patients Hemoglobin A1c in office today is 6. Diet versus medication discussed at length. Patient would like to trial behavioral and diet modifications first. Will see how this is going when he returns for his BP checkup, otherwise will obtain another A1c in 3 months. Side effects of metformin, dosing, and regimen discussed at length. Offered a referral to our in house nutritionist, which he would like to schedule a visit with. 

3. BMI of 31. Discussed importance of weight loss, which would help improve both his elevated BP and pre-diabetes. Healthy food choices and exercise/activity discussed. 

4. Smoking. Cessation discussed. Patient is not willing to quit at this time as he reports it "helps with stress". However he is willing to trial cutting back. Cessation assistance offered, he declined today.

As you can see, I set this one up for a really great future heart disease patient. But you will see a lot of people like this in clinic. The first bullet point is longer than I would have put; this is for your benefit so you can see what something may be talked about in clinic. In general, you would probably put less than that. As a new scribe though, there is nothing wrong with writing that down. Just don’t be sad when your provider erases a chunk of it, as it is implied in the notes that all those things were discussed.

What do you put in the plan versus the patient’s handout?

Great question! So glad you asked.

In general, a lot of what you will put in your plan versus the patient handout will be the same. The only differences are you will put more information of what was explicitly discussed in the patient’s handout and you will write it in layman’s terms. You will need to put all those details in there of making a nurse visit, suggesting for activity, suggestions for small changes discussed as there is usually a lot talked about in a doctors visit. Having all that written down will help the patient remember. This will get printed either by the physician or the front desk staff before they checkout and handed to them to take home.

PLUS, a lot of EMR’s now have pre-made handouts for different diseases. So you can search for the disease and what type of information you want to give the patient to have that printed out as well. For example, for pre-diabetes nutritional guide, you could find that instead of just a handout explaining what pre-diabetes is and why it’s concerning.

The plan will be a shorter, more concisely worded, and with more medical jargon put in place. The plan will be part of your SOAP note. The printout will be in the chart, but not part of the actual note itself that your doctor and other physicians will read. That is why they look at the plan!

I hope this was helpful in differentiating and how to write an A&P versus an MDM. Again, just like with your HPI’s, practice makes perfect. Thankfully though, a lot of this will either be directly dictated to you or discussed with the patient in the room, and you just have to jot down the information.

Good luck! Cheers.

Scribe Series: ROS

Hello Again.

This week I’m going to go over all things ROS, or Review of Systems. If you’ve been following along with the prior posts in this series, Scribe Series: History & Outline of Charting and Scribe Series: HPI, then you know that ROS is the last part of the subjective portion of the chart. 

I won't make this one crazy long, as this portion of the chart is one of the easiest things to get down!

The ROS is made up of 9 body systems, and is usually a list or plus/minus checkbox of symptoms the patient is having. Depending on what speciality or your provider preference, these will include associating symptoms and chief complaint from the HPI. Otherwise, the ROS serves to help rule out other systems that could be involved with the complaint or concern of your patient. It is also used to see if there are other systems involved in potentially other problems. Lastly, depending on how many different systems you ask complaints from, you can bill differently. 

Since we live in a world now where insurance companies can run how some hospitals will function, this is a point that gets hit hard when you are learning to scribe.

As a scriblet, your whole job is to make sure that we are charting the correct amount of things that you provider is doing. If your provider does it, a scribe needs to chart it. That’s how the hospital gets paid and how you will subsequently get paid. You have a job as a scribe because providers don’t either a) remember to chart what they did or b) don’t want to put in the effort to chart every little thing they did. 

Now, this doesn’t mean you can just put whatever you want and bill for it. That is a big no-no. You will get fired (and rightfully so). But, a scribe is there to make sure the hospital and health system gets reimbursed for all of the services that the provider did for the patient. Because charting is a lot of extra work. And that the degree of charting wasn’t required 10+ years ago. Thus, you have a job as a scribble!

Think of it this way: you wouldn’t go to a mechanic and expect to get your oil changed and tires swapped without a service fee and paying for the parts/products used. 

It’s the same way in medicine. You are going to pay for the time and expertise of the provider along with any additional tests or procedures (that would take additional time or expertise of the physician) if needed. So if you went in for a routine checkup but also wanted a steroid shot in your knee, you would pay for the routine checkup expertise & time, and the additional time (out of the physicians day) and the needed supplies for the knee injection.

You see where I’m going with this?

9 Systems:

As I mentioned above, there are 9 systems that the ROS falls under. You can have some slight differences depending on the specialty that you want to tweak it to, or how the provider will want it split up. But majority speaking, they are fairly consistent throughout. You will see the system (or an example of a system) and then examples of what would go under that system in the ROS. Remember, these are SYMPTOMS. Not physical exam findings (usually). There are some caveats with that though.

General:  This section is your overall general complaints. They affect a lot of different systems and are not particularly unique to just one system. Examples of what is included under here:

  • Fevers
  • Chills
  • Weakness
  • Fatigue
  • Appetite changes
  • Diaphoresis or night sweats
  • Weight changes

HEENT: Stands for Head, eyes, ears, nose, and throat. Example symptoms included here are:

  • Head injuries
  • Eye pain
  • Changes in vision
  • Diplopia/double vision
  • Redness/erythema (eyes or throat)
  • Discharge (eyes or ears)
  • Dry eyes
  • Hearing loss
  • Ear pain
  • Tinnitus/ringing in your ear
  • Nosebleeds/epistaxis
  • Anosmia/loss of smell
  • Difficulty breathing through the nose
  • Throat pain
  • Painful swallowing (odynophagia)
  • Difficulty swallowing (dysphagia)
  • Swelling of throat
  • Hoarsness
  • Dental pain
  • Mouth sores

*Neck: This could be lumped into HEENT if you didn’t want to create another section. But, if you are doing a targeted ROS you can pull this one out. In general there are not a lot of complaints to put here.

  • Enlarged lymph nodes
  • Stiff neck
  • Goiter

Chest/Respiratory: Usually cardiac symptoms and respiratory symptoms are lumped together for the ROS. But they are separate for the physical exam.

  • Chest pain
  • Palpitations/change in heart rate
  • Shortness of breath/dyspnea
  • Cough
  • Sputum production
  • Hemoptysis (coughing up blood)
  • Leg swelling

GI: This includes all things gastrointestinal (or what GI stands for).

  • Abdominal pain
  • Nausea
  • Vomiting
  • Bloody vomit/hematemesis
  • Diarrhea
  • Hematochezia
  • Melena
  • Constipation
  • Rectal pain
  • Hemorrhoids

MSK: All things musculoskeletal. So much can go under here.

  • Arthralgias
  • Myalgias
  • Stiffness
  • Any particular/specific muscle, joint, or limb pain.
  • Falls

GU: This stands for genito-urinary. Anything related to the urinary system OR the genitals is put here.

  • Frequent urination
  • Urgency
  • Dysuria
  • Incontinence
  • Hematuria
  • Any change in menses
  • Vaginal/penile discharge
  • Vaginal/penile pain
  • Lesions
  • Change in libido

Neuro/psych:  Usually neuro is by itself. Psych is not usually added unless there is a complaint of it. But you can also lump it together like I have here.

  • Headache
  • Dizziness
  • Gait changes
  • Seizures
  • Tremors
  • Paresthesias/tingling
  • Speech changes
  • Fainting/Loss of consciousness 
  • Suicidal ideation
  • Depression
  • Homicidal ideation
  • Hallucinations

Skin: This one is pretty self explanatory.

  • Erythema/redness
  • Rash
  • Swelling
  • Itching
  • Hives
  • Nail changes

Endocrine/Vascular:

  • Easy bruising/bleeding
  • Gums bleeding
  • Blood clots
  • On Anti-coagulation therapy
  • Fatigue
  • Polydipsia
  • Polyuria

How Does an ROS look?

There are a couple of different ways an ROS can look. It all depends on what system you use, your provider’s preference, or what the hospital system dictates. Some of these options include:

  • It could be +/- checkbox of symptoms under each system. 
  • It could be a list that is either pre-made and brought in by a template that you change, or you type it out yourself. Again, it is a list of symptoms under each system
  • The clinic you work at could have a questionnaire that the patient fills out. You can use this to fill out a chunk of it. The rest of it you need to add/modify based on the HPI.
  • Some ROS’s you cannot do. These tend to be statements explaining why. See below. 
  • Some ROS’s can be small if it is an acute setting or in the setting of an urgent care/minor care.

Exceptions to filling out the ROS:

There are certain cases where you simply cannot fill out an ROS. OR, someone else is needed to provide history for your patient. When this happens, you need to state WHY you cannot fill this out or why the patient themself are not providing history. Reasons being:

  • History provided by parent or legal guardian (if a small child; they could be great historians or poor historians)
  • History limited due to intoxication (usually when someone is super drunky drunk)
  • History limited due to LOC (or loss of consciousness. Could be they are conked out from drugs or alcohol, trauma, or are very sick)
  • History limited due to language barrier
  • History limited due to mental capacity/dementia/etc. 

In your EMR, there will usually be a separate drop down or an area where you can choose from some options or type in why you cannot obtain a complete history. This goes both for the HPI and ROS sections.

When do they ask the ROS?

Providers will usually ask this at the very end of them gathering the HPI information. If you are in the ED or family medicine, this is a pretty easy time to spot when they are asking it: it doesn’t really flow with the rest of how they are doing it. (In some specialities, they don’t really need to ask a huge list from the ROS, so the questions they ask for this to be filled out are less obvious. Or they use a questionnaire to get the rest of the ROS.)

They tend to list a lot of symptoms (each provider has their own symptom order/system order they ask questions in) after obtaining all of the information they wanted. This again, is to serve to rule out other potential differential diagnoses, but your provider likely already asked majority of what they wanted in the HPI. 

So if your provider already asked what they wanted earlier in the conversation, that means that they are asking for overall completeness for the patient visit, evaluation, and lastly charting (which is really very low on provider’s list of things to take care of by the way!).

Last Bit of Advice:

As a scribe, your providers can be a wee bit of jerks about this. Over the 6 years I scribed, a chunk (and I truly mean more than I want to count) of providers will honestly try to talk super fast to see if you can catch up. 

Not joking.

How do you take care of this?

One is shorthand. But you have to be able to read your shorthand if you are going to use it! Most of the time, the symptoms they list off in a super fast order the patient won’t be able to register what symptom it is or say no. The ones they say yes on will give you some time as the provider will have to clarify (or explore) why they said yes. 

The second way to go about this, is if you work with your provider long enough, you already know their order and symptoms they will ask! If using EPIC, where they have .dotphrases, you can make one and simply pull it in your chart. Then all you have to do is change all those negative symptoms to a positive one if your patient answers yes. 

If you don’t have a quick link for something like this in your EMR, then I would usually only type down the positive symptoms since I already knew all of the things the provider would ask. That way I wouldn’t miss any thing in the room. I could then go back in later and add all the negative ones to my chart when finishing/cleaning up my chart.

You could also put a “y/yes” or “+” and list the positive symptoms and a “n/no” or “-” for negative symptoms and go back and clean up that section later as well. Because again, your shorthand (such as using “y”) will likely not be able to be understood by other healthcare providers.

Otherwise, if you have a checkbox system (super duper easy!), you just have to click what was asked and if it was positive or not.

So yea, that’s basically it for the ROS. Take this one as an easy victory when learning how to chart!